FirstBank of Nigeria Limited has said it emerged as the first financial institution in Nigeria and West-Africa and second in Africa to issue 10 million its cards to customers across the sub-region.
Speak about this development, the Managing Director/Chief Executive Officer, First Bank of Nigeria Limited, Adesola Adeduntan, said this feat is in line with its brand message to put its customers first and continuously improve its business to serve them better.
“We can attest that our customers have become more technology savvy and we will continue to encourage this attitude with our commitment to world class service delivery as we work to ensure optimal performance and availability of all our alternative channels, to meet and exceed the expectations of our customers, Adeduntan said. “The bank currently processes over 78 per cent of its customer transactions through self-service channels.”
This is not the first for the bank as two years ago, the bank was named the first financial institution in the country to achieve sustained alternative channels transaction volumes of 100 million transactions in December 2015 and May 2016.
In a statement, the bank noted that it recently clinched three Interswitch awards in electronic payment as the fastest mobile penetration bank across Africa, the highest card transacting bank and the highest issuer of Verve cards.
These, it said were clear indications that “the giant strides taken by the sub-Saharan leading bank brand towards fostering its banking technologies are well aligned to the fast-paced technological advancement in today’s everevolving financial ecosystem.”